Shipping policy

Shipping & Delivery Policy

Last updated: 22 December 2025

At Mitty, we work hard to ensure your plants and products reach you safely and in the best possible condition. Since live plants are delicate and perishable, shipping timelines and conditions may vary depending on location, weather, and logistics.

Table of Contents

1. Delivery Coverage

Mitty currently delivers to select cities and locations within India. Delivery availability may vary based on product type, plant size, and local logistics feasibility.

Certain products may be restricted to specific locations due to their fragile or perishable nature.

2. Shipping Timelines

  • Standard delivery timeline: 2–7 business days
  • Timelines may vary based on location, order volume, or weather conditions
  • Orders placed on Sundays or public holidays are processed on the next working day

Delivery timelines provided at checkout or during offline purchase are estimates and not guaranteed.

3. Shipping Charges

  • Shipping charges, if applicable, are displayed at checkout before payment
  • Offline or pop-up orders requiring later shipment may incur additional delivery charges
  • Shipping charges are non-refundable once the order is dispatched

4. Shipping of Live Plants

Live plants are carefully packed to minimize transit stress. However, due to their natural nature:

  • Minor leaf damage, soil displacement, or cosmetic variation may occur
  • Such minor issues do not qualify as damage or replacement

Mitty ships plants only when weather and transit conditions are suitable to ensure plant safety. Dispatch may be delayed to protect plant health.

5. Offline, Pop-Up & Shopify POS Orders

Some purchases made through offline stores, pop-ups, exhibitions, or Shopify POS may be shipped after the date of purchase due to inventory or logistics constraints.

  • Estimated dispatch and delivery timelines will be communicated at the time of purchase
  • Shipping address and contact details provided by the customer will be considered final

6. Delays & Exceptions

Mitty shall not be held responsible for delays caused by:

  • Weather conditions
  • Natural disasters or force majeure events
  • Courier or logistics partner delays
  • Incorrect or incomplete address details provided by the customer

In such cases, we will make reasonable efforts to keep customers informed.

7. Delivery, Handover & Risk Transfer

  • Orders are considered delivered once handed over to the customer or delivery partner
  • Risk of loss or damage transfers to the customer upon successful delivery
  • For unattended deliveries, Mitty is not responsible for loss or damage post-delivery

Customers are advised to ensure someone is available to receive the order at the delivery address.

8. Contact Information

For shipping or delivery-related queries, please contact:

Email: wecare@mitty.club
Phone: +91 8287 468 933
Support Hours: Monday – Saturday | 10 AM – 6 PM