Refund policy

Refund, Return & Replacement Policy

Last updated: 22 December 2025

At Mitty, we take great care in delivering healthy plants and quality products. Since we deal with live plants and perishable items, our return and refund policies vary based on product type and sales channel. Please read this policy carefully before making a purchase.

1. Scope of Policy (Online, Offline & POS Sales)

This policy applies to all purchases made through:

  • The Mitty website
  • Shopify POS
  • Offline stores, pop-ups, exhibitions, flea markets, and events

By completing a purchase through any of the above channels, you agree to the terms outlined below.

2. Live Plants

Online Purchases

  • Live plants are non-returnable and non-refundable
  • Replacement is applicable only if:
    • The plant is damaged during transit
    • The issue is reported within 24 hours of delivery
    • Clear photos or videos are shared as proof

Approved replacements will be shipped at no additional cost. No cash refunds are issued for live plants.

Offline, Pop-Up & Shopify POS Purchases

  • Live plants purchased offline or via Shopify POS are non-returnable, non-refundable, and non-replaceable
  • Customers are encouraged to inspect plants before purchase
  • Once accepted at the point of sale, the purchase is deemed final

3. Pots, Planters & Accessories (Non-Plant Items)

Online Purchases

  • Returns accepted within 7 days of delivery
  • Items must be unused, undamaged, and in original packaging
  • Refunds are processed after inspection and approval

Offline & Shopify POS Purchases

  • Non-plant items purchased offline are non-returnable
  • Replacement may be considered only in case of manufacturing defects
  • Issues must be reported within 24 hours of purchase with proof

4. Non-Returnable Items

  • Live plants
  • Clearance or discounted items
  • Event-exclusive products
  • Custom or made-to-order products

5. Refund Processing

  • Approved refunds are issued to the original payment method
  • Refund processing time: 5–10 business days
  • Shipping or handling charges (if any) are non-refundable

6. Conditions Not Covered

Mitty is not responsible for:

  • Damage due to improper plant care after delivery or purchase
  • Plant stress caused by weather, transport, or environmental changes
  • Minor cosmetic variations in live plants

7. Right to Refuse

Mitty reserves the right to approve or reject any replacement or refund request after inspection. Repeated or fraudulent claims may result in refusal of service.

8. Contact Information

For refund, return, or replacement queries, please contact:

Email: wecare@mitty.club
Phone: +91 8287 468 933
Support Hours: Monday – Saturday | 10 AM – 6 PM